A Nasty Bug is Causing People to Lose their MyPlayers and VC in NBA 2K18

It happened to me after I played one Park game and went into the subway since I didn't know what it did. The game crashed then my badge progress reset and I had to watch like 15 minutes of cutscenes again. Luckily I didn't use any VC yet.

Same here game crashed and now my player is fresh from the prelude. I knew this game would have major issues
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Well don't worry you all aren't the only ones. This ish better be fixed or I better be refunded any VC that I bought!!

I also bought 50$ of Vc but didn't experience this. Now im scared that when i turn the game on after work that some shhh might be messed up.

This is messed up...

The best way to get noticed by 2k support is tweeting them your ticket number and telling them politely your issue. You'll see things move along a lot quicker.

Happened to me also...now I'm scared to even try and play the neighborhood. I didn't even get to play a Game as 85 before I lost my save lol. Just sent a ticket and tweeted 2k support. It's been 8 hours now though. Just having fun just playing quick games and checking out mygm for now...still mad though.

For you guys in this thread who had this happen, would anyone mind sharing which platform you're on and your gamertag? Working with our development team and this would help them look deeper into the issues they're already investigating.
I would also kindly ask you fill out a support ticket with @2KSupport as well.

What system are you guys using? From what I've seen on Reddit it seems to be an XBOX specific problem.

I'm on the Xbox one and I won a game in the park a 80 overall legend edition with 6 badges and my player is gone.... it says I have a 60 PF now... Game tag is MikeB04

Cleaned up the thread so we can focus on the topic at hand.
Thanks for reaching out LD.
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Xbox one, gamertag is Osamabinsplashn
When I lost my save I was in the neighborhood when the "update required go to main menu" popped up. Exited out to menu, went to load up career and it wasn't there. My prelude character is still there but I it was a new career that got lost along with around 180k vc.
I filed a ticket about 8 hours ago soon after it happened. #2507643
Thanks LD

I'm on Xbox and and this happened after like 3 hours of gameplay. Lost 200,000 VC.
GT: XxPiCkLexX
Filled out a ticket with support a few hours ago and haven't heard anything from them. I would just like the VC at the very least since I wasn't very far into the game.

Yeah I haven't heard anyone on PS4 have this problem.

Thanks man. Xbox one, Gamertag ImAlWaysLeftToe.
My ticket is 2506167.

Thanks guys, development is going to look into these tags further I just sent over. Might follow up with some questions.
For anyone who runs into this, please fill out a support ticket. Our dev. team is investigating this and we'll get this addressed.
Thank you guys for helping out.

Really appreciate the support.

This seems to be the case we're seeing as well.

I've created a ticket. My gamertag is Stephan Ur Kel on Xbox one. It's reset my mycareer and i've lost games, VC, and attributes.

I bought 400,000 worth of vc and the game reset my player and took my vc. I created a ticket last night and got a automated reply this morning telling me to delete and reinstall the game. I did that and it deleted my player completely. Now I have to start over the prelude with a brand new player.
Platform: Xbox One
Gamertag: Jookie IAI

Platform:*XBOX1S
Whats the bug?*My career player is reset to the prelude player.
What mode did you experience the glitch/bug in?* My career
How did it happen or what did you do to trigger it? Can you recreate it?* I was in the playground about to start another game. Got booted to the dashboard and when I loaded back up I saw my player was reset back to the guy fresh from the prelude.
How often has the bug been reproduced?* Once for me. But there are others that are experiencing the same issue.
Do you have video or a picture? I can provide if needed.
Gamertag: FR3SH1
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On xboxone users name: Killa Kone
Tix number 2513556
Had a 73 over all spent $20 on vc

Filled out a ticket this morning. Game crashed on me and when I started it back up, my MyCareer was reset. Also spent $30 on VC and used it before the data loss.
Ticket #2508823
Xbox One Gamertag: ThaMizphit74

Everyone on Xbox that I know who's had this bug happen to them (myself included) had the crash to dashboard occur somewhere in the neighborhood.
One friend was just walking around the neighborhood when it happened. Another was walking around the ante up courts. And another was trying to enter the team training facility when it happened. For me, it happened as soon as I accepted an invite to leave my neighborhood and join a friend's neighborhood.
4 out of the 6 people I was in a party with last night on Xbox have been hit with the crash and delete bug.
:signball:

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

Facts. I was about to start a game in the playground
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My game didn't crash but I did start a new career because I wanted to change positions, I hadn't spent any VC in my last game as I changed my mind pretty soon after finishing the proving ground stuff so I'm not too worried about that (although I haven't checked to see if my VC is still there yet I have that joy to check in the morning) what I've noticed though is my legend edition items aren't there (the Shaq shoes & clothing items) I'm hoping my VC is but I fear it may not be now I've lost those items.

On that note, I'll be backing my saves up.

My game crashes every time I try to get into team practice facility. PS4
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Lost MyCareer save + all VC spent on it (over 200k). This happened when I tried to enter the team training facility in the neighbourhood. It caused my game to crash and upon rebooting it my save was gone and only left the prelude save I abandoned.
2k support ticket id #2510053

Same issue, ticket submitted (#2518097)
Crashed to the Xbox dashboard. Spent money on 200,000+ VC to upgrade my player. Save file gone.
:frown:

Is this possible on Xbox One?
I plugged in a USB flash drive but didn't see an option to copy my 2K18 save file.

Did you play the Prelude more than once?
This happened to me and I think it is related to playing the Prelude more than once. When you do that you create a local save. When the game crashes, you lose access to the save online, but it sees the one local. If you do something to save later when the connection is back it looks like it is overwriting the online save.
I could be wrong, but this is my guess as to what is happening.

just happened to me going into practice lost 35,000 vc

Nah man, I didn't even play the prelude at all. Didn't start my career until the game dropped at midnight. Played a few hours and it crashed and I lost everything

I have no idea. I have PS4.
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Saves are automatically backed up to the cloud on XB1. It always uses the most recent available save. Prevents people from hacking saves like they used to do on the 360.

I'm on Xbox One, I tried to play the next game in MyCareer, it dashboarded, but everything seemed fine until just now, I got a text from Bryan about my shoe deal, it changed from my pick of Nike to Adidas. This isn't a serious issue like others are posting like losing VC or whole characters, but thought I would throw it out there as an occurrence.
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I seen this on twitter and pretty much all of them say they have the digital version. Just curious do you guys have the digital or disc version?

I have the digital version and only played the prelude once.
It happened while walking down the street towards the practice building, after buying a shirt and shorts in the NBA store.

Was whatever happened here successful?
yyy2k on Reddit suggested all users avoid MyCareer, based on what he said was dev feedback, which seems like a pretty extreme suggestion.

It doesn't change your deal... he just wanted to know what you preferred. I also chose nike and this adidas thing is part of the story.

I tried to leave the game, and pop into a practice and my system just froze. I dashboarded.. Now when I try to load up my career it starts then just freezes.
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Oh, thanks, I thought that was weird.
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Digital here. Haven't checked past 6 hrs been at work. Get home gonna be pissed if I can't play. Tipical 2k. Smh.
Also I did play the prelube a few times so that's probably why it's messed up.

Basically was told to go to the save screen in the main menu and click the right stick on the save file to send data to 2k support. Told them that my save completely vanished when game crashed this morning. LD said he was relaying that to the Dev team and for me to hang tight and they would get it fixed. Playing to the waiting game now till I hear more.

Thanks for the update, Pickle! Hoping they work this out soon, but I'm less than optimistic.

It seems like the neighborhood is where all the crashes happen so just stay out of there and you should be alright.
I've just been going from game to game to game in MyCareer avoiding the neighborhood and I haven't had any crashes so far today.
The actual NBA games part of MyCareer appears to be stable. It's just the MMO overworld that's super buggy right now.

I'm on disk and I haven't got one response from 2k. I'm pissed. My file has been corrupted since the early morning hours
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Gamertag: franchize254 on xbox1
Got kicked out back to home screen after playing park and received a message saying I didn't pick a home team. So tried logging back in and my player was reset back to an 60 from a 80. Went from 6'8 to 6'3 SF. Spent real money on this and spent money on VC and angry this even happens.

My file got wiped three hours after launch last night and I've still gotten no response. I think at this point we aren't getting one until they figure out the fix to this and it's a messy situation in general.
I made a second career (62 overall off of just earned VC) and it really does seem to be anything other than Career games. I've had a couple of times where the game freezes but music still plays when going near the Playground but quickly exited and my save seems fine.

The only thing that's keeping me optimistic is seeing this on the mynba2k18 app
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It automatically spawns you in the neighborhood correct? Do you just go straight to the nav menu without moving anywhere in neighborhood?

Is it the neighborhood in general or specifically pick-up games in the neighborhood? Because i'd like to check it out, not games per say but the barber shop and nba store and foot locker etc.

this game keeps crashing my xbox, I don't mean dashboarding, though that has happened as well.
Twice now the entire xbox has shut off and restarted while playing the game

That's what I've been doing today and I haven't gotten any crashes after playing about 20 NBA games in MyCareer.
Just go straight into your nav menu as soon as you spawn in the neighborhood and then go straight into an NBA game and you should be alright.
Your agent's house also seems safe to go into, as I've gone in there three or four times today for meetups without seeing any crashes.

When I try to open my agent's message, the app crashes and I need to restart but the problem resumes every time.
I spent 50 euro for this player and 20 hours in 2 days!
Ps4 slim, digital copy, file created in prelude game

Checked this morning, VC still there but still missing legend edition clothing items, I'm playing on PS4 if that helps

Damn, you guys need to trade in your wack box and get the PS4

Why not both?
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Any successful recoveries yet? I received a response (!) from 2K Support at about 11PM last night asking for a few details, and having me recreate a file so the recovery can overwrite it. No movement on that yet, though.

Xbox one Gamertag - B1word #2521518

I started a new career and all I've been doing is going from game to game in Nav. Not bothering with roaming the neighborhood at all. So far so good.

Mine just reset this morning. Multiple occurrences of Dashboarding. No hard crashes yet. This happened to my friend yesterday, not after Dashboard though. He logged in and it sent him into cutscene death. MY GOD THE CUTSCENES.
We are both XboxOne Users. Luckily neither of us have purchased anything extra besides VC. Looks like our OVR and attributes are still the same. VC doesn't appear to be affected either. We aren't going to play MyCareer until it's corrected however. Too big of a risk.
Created a service ticket through 2K #2534866
Gamer tag: Bell SKA

That's great, but it totally screws over your opportunities to go into your team gym and work specifically on badges. You only get 3 drill between each game. So you aren't able to roam the Neighborhood and get into the team gym or the workout gym to upgrade your boost.
I really like how you can work on specific badges in the team gym, but if you have to skip that it's a loss. Plus you don't earn nearly as much in the career games as you do in ProAm.
Just a bummer. I expected some headaches however.

Well, it's not crashing on me this way and I have no problem waiting for them to implement the fixes before roaming the hood.

Over 24hrs no reply from 2K. Smh. I deleted my player and he came back a 6foot post slasher. Started a 6-7 sg. Lol. I would start a new guy if they give me back my vc.

Its really not a surprise to see what a mess this mode is this year, from a game company that cant even program stuff in they're menu's properly, i dont know how they think they can make something this expansive in they're game.

For those of you that are having issues, please try this and let us know if anything changes.
https://support.2k.com/hc/en-us/articles/115012518547

I didn't lose any data but twice when I went into the practice facility the game froze.
It is a digital copy.

Nope, still no dice, really sucks because I wanted to work on my player this weekend. On top of that I noticed play now online pays out 0 VC every game so now I have absolutely no reason to play.
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I would have cried. Sorry friend.
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No response to my ticket either after 24hrs. I've given all the pertinent information and still nothing. I understand they are dealing with many of these issues but sheesh....it's crazy.
Spent real money on VC to get my guy to a 85 and more money on shoes, clothes, etc. Lost it all.
At the very least I want all my VC put back into my account so I can start over. I've created the placeholder file according to their instructions and mentioned that on my ticket and still nothing.
Was hoping to grind my MyPlayer with my friends this weekend but not happening.
Ticket#2518097

im not getting vc for my games..

As mentioned earlier, I sent my ticket in three hours after launch and barely got a reply last night and it was an automated one. Basically telling me to do the steps for the same thing that they put up today about making a new save and noting the information down about your character. Did the steps not long after and still waiting or a response back or something to happen.
I don't even understand what's going to happen given they're asking us to create someone with min height and wingspan, are they going to automatically change that back? It said the story progress won't carry over either and didn't specify whether to make create the file and don't play the Prelude part of it or do so. It feels so messy, I really would rather just have the VC back and get my preorder clothes back and that's it. Unless they have a log for each specific upgrade I did, which would be cool, not sure how they're going to distribute attributes for my character either. My second career is already at 64 (all earned because I'm not even going to risk anything more until this error is fixed), I'm almost thinking he'll be a 73 like my original before I even get it back.

This is so bad. Add me to the list. Me and my friends will be filing a petition soon to have this company investigated for shady business practices, giving people compensation for this issue as well as the possibility of a class action lawsuit that covers several other issues like this over the past 3 or so years. This is beyond out of hand and enough is enough. Will make a sperate thread on the issue soon after gathering up the 2k responses and allowing them the time to address the situation. Hopefully it doesn't get locked.
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(How do i create a placeholder file) i just used up 185,000 vc and my career started over when i try to load my game it asks me continue from the prelude date 9/9/2017 i think it all has to do with the prelude. boy really wish i would have removed the prelude and maybe there would be know problems.

In the meantime, you can help the next step of the process go much faster if you could create a new MyCAREER file for every file that was affected. The reason we request these files is because they will be used as a "placeholder" MyCAREER file. After it's created, we'll be able to clone your old file right over it.
Please be aware that when we recover your file it will not carry over your actual MyCareer story progress and you will need to start fresh. You may also notice that your original save file's Animations do not carry over in the cloning process. This isn't something we can change but we will definitely provide a VC compensation for the amount spent on Player Animations.
Please create the new file(s) with the exact following specifications:
Position: Same as your missing file(s)
Height: Smallest height possible
Wingspan: Smallest wingspan possible
Has NO attributes upgraded at all
Please let me know once you have created a new file with these specifications; We'll be replying as soon as we can!
Thanks,

who do i tell thanks bye the way

I just received an email that my save has been recovered. I'm not in a position to check it right now, but we shall see.

how you get it, and were 2k support?

What was your ticket number?
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255 what does have to do with anything

i don't really care about my player i just want my 185,000 vc back.

Did it work?
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Tried this and still no change. I even logged in/ out/ in to 2k.com. Hovered over the "Play Now" tab until the demo started. Nothing. It didn't even pop up with the annoying upgrade notification. Pretty big bummer.
My bigger concern is it doesn't look like a fix has come out because I haven't seen any patches. So if you had this happen to you, say screw it and jump back into the Neighborhood and start repping up and god forbid, spend VC what's to say this won't happen again?
And for those who are disappointed 2K hasn't responded to your request don't be so surprised. This is a massive issue affecting almost every user (at least on X1) who's been playing in the Neighborhood for the last 2 days. They are in Triage right now.

Just lost my 2nd my career file and all vc earned again.. wtf???
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Same thing happened to me just this morning. And im on ps4. Smh.

Add a casualty to the list, just lost mine 20 minutes ago. I got that "Continue from Prelude" save file like everyone else. Put in my request with 2K and am now going to create the second save file. Im with everyone else though, just refund the VC into my account and maybe an extra 3-5K in VC as an apology for the issue. Hell if they do that ill even buy some extra VC!
Of course the one problem is now im scared because I dont wanna lose the save again.

Yes. Mostly. The upgrades weren't the same I had, but the overall matched, and no badge progress was saved. I also spent more than 35k VC, on non-attributes, but only received 35k.

Bought $50 of VC. We better be reimbursed for that money or that is legally fraud. Not only that, we should be reimbursed for the hours spent upgrading the player, in the form of extra VC.
This kind of karma might be the universe telling 2K that exploiting their user base isn't good business. I understand pay to play, but not to the point where EVERYTHING in the game is designed around extracting every last nickle, every last drop. Getting ridiculous, and you don't retain long term customer loyalty by exploiting them.

This kinda thing would happen with 2k....... They make a great game, but damn, people get scammed out of money and VC in basically EVERY SINGLE WAY.

What's to stop this from happening again? If they haven't corrected the issue then we'll all continue to chase our tails every time this occurs. I'm not playing Neighborhood or MyCareer until it's corrected. Not worth wasting time.

Wow really? I think they said to add a note to the ticket about that if you needed more but not sure if that will even happen after all the requests going in so may be lost VC at this point.
Were the upgrades at least sensible to your archetype? I can live with that but they may as well have just given us the VC back for that and let us rebuild from scratch. Also did the height/wingspan get set correctly after having it set to the smallest?

Is the only affecting people on the USA/Canada servers? It seems like this is mostly happening when people are trying to load into the neighborhood.

I'm in Germany, but my location and language are set for US. I'm still on German servers...I believe, and it's happened to me.

2K needs to hire better game testers, actually VC testers. Or else they already knew this was going to happen .. smh.

MyCareer Backup Save
Does anyone know if this is possible and how to? With all of the issues of saves becoming corrupted and going missing......could we simply also save/copy our file to something like an external hard

2k needs to go back to offline saves. this online cloud saves is ruining peoples lives. People are spending countless hours grinding their myplayers and spending hard earned cash for them to be directed to automated systems that give no answers which leave the customers completely frustrated. The solution 2k gives is a clone of your player which doesnt even give you back your VC you purchased nor the badges you've grinded for. Xb1 users have been suffering since launch day...2K needs to allow us to save our files offline like we used to be able to do.

God damn it. I had my LDD up to an 87 and it just happened to him sitting on got next in Park. Avoided anything but games, didn't buy any clothes or anything. Right after getting back my last save. Some bull****.

THIS THIS THIS THIS THIS
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why did you start playing again when they didn't patch it

Its karma for anyone who thought they could pay an extra $50+ to have an advantage over anyone. Sorry but not sorry, play the game with integrity and not with American Express.
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Happened to me yesterday, purchased $10 in VC just a half an hour before it happened to get my guys speed up a little bit (the initial grind was just too much for me lol).
My guy was only a 65 at the moment but I feel kinda robbed and now I'm gun shy to even play the mode. Sent a ticket in close to 24 hours ago but no shot at even a response yet. What a terrible crash and whoever said this was karmic for 2K for nickle and diming their customer base hit the nail on the head.
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Thats why everytime i finish a 2k session i backup all the game save files (on PS4, press the "options" button while on the 2K18 game , Upload/Download save data, and upload everything). Sometimes i even copy it to a usb just in case.
(Had the same issue last year, luckily i had a previous backup so 2k restored my player completly)

I had a ticket in for 2 days and no response. I'm a pretty patient guy but i'm starting to get really frustrated! I understand this problem is wide-spread but geez.
Main reason I'm getting annoyed is because I spent $50+ on VC and have lost it. This is completely unacceptable.
At this rate I just want my VC refuned ASAP so I can just restart my MyPlayer. Also, I want assurances this won't happen again or what the root-cause for this problem is.

Didn't spend a cent and still lost my player, whether you spent money or not this sucks in every aspect, it's been 24 hrs and I have gotten a reply since I replied to their automated email. It sucks for anyone affected, I know you'd be singing a different tune if your player you spent hours grinding on disappeared. Don't be ignorant.
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If my player disappeared I'd make another one. Bugs are in the game, the fact that people knowingly drop $100 extra to gain an advantage and it blows up in their face is gratifying. I love this thread, keep em coming.
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So it has a chance of happening even if you didn't spend money on VC? Pretty disheartening to hear...I really wanted to play some MyCareer today, but now I'm scared af lol

happened to me twice and i don't pay for VC, so yea, not karma.

People like you make me sick. It has nothing to do with anyone buying vc. It has everything to do with their incompetence, it's not a small one time bug either. Players have been being deleted for the last 3 years. Time investment in this grind is huge. And your 2nd player can get deleted as well. The game is advertised as being complete, which is what we paid for, and they allowed it to be released early. You make no sense and you're ignorant to the fact that we as consumers are getting ripped off and it's people like you who are sadly the majority and reasons it's not ever going to change.
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You knew the risk when u dropped $150 just to try to take advantage of 60 overalls, if you got the bread to do that than just take it on the chin, swipe your card and put points on another player.
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This is affecting others that spend $0 on their characters too...
These kind of bugs are simply unacceptable.

Bro, no offense but this is just trolling. What about people who actually grinded their characters with no money spent and obtained badges and earned their stuff before this crash happened? Meanwhile, while there are a ton of 80 rated players still on the Playgrounds/Pro-Am grinding and getting a heads up on them so when they even do get these characters back, they're at even more of a disadvantage.
But that's okay according to you, let even worse disadvantages happen to teach people a lesson. It's not as simple as starting over because they aren't giving you, your progress back. If I lost my 65 PG that I grinded with badges and around 30 Career games played, you better believe I'd be more mad than I was about losing preorder VC.
Edit: One of the reasons that posts like that annoy me is because you don't realize you're arguing against your own cause. People who spent their money are going to get their VC or player back and won't have a hard time grinding out for badges being an 80 overall even though it stinks that they have to do this period. People who actually grinded for days, got their badges and earned VC through the game lose all the career they played, the badges they got and have to do it all again at a low overall going through every single cut scene again. I don't even like segregating the community like people do but this is terrible for everyone, at all angles and doesn't further the anti buy VC agenda, it's only going to encourage it more once it's fixed because going through the grind more than once with the same player is crazy.

Another glitch occurring: XP progress is being reset to 0 or even into the negatives!

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Yep.. everyone's lost everything from the sounds of it on Twitter.. whether you bought the Legend Edition, the regular game, whatever.. and whether you threw a bunch of money into buying VC .. they better at least give the VC back
I went into the 'manage files' screen and had a 7'0 center and 6'3 SG files in there that were 60 OVR and I hadn't actually created, either.. but (of course) my 6'5 SG is gone (as we all know).. .. not sure I'll start a new My Career until they at least announce something's fixed.. the Legend Edition VC being wiped out has to be refunded..

Try using the File Explorer on Xbox1 while you have a flash drive plugged on.
I'm not sure how to back up files offline on the XB1.
I'll try this myself when I get the chance.

i dont belive so

has anyone gotten this from 2k support ?
Please create the new file(s) with the exact following specifications:
• Position: Same as your missing file
• Height: 5'7
• Wingspan: 63.7
• Shoulder Width: 17.7
• Archetype: Pure 3Pt Shooting
• Has NO attributes upgraded at all

I didn't file a ticket, at least not yet.. 5 hours ago they tweeted they had a ton of tickets to go through.. what a pain

2K just tweeted that they're dealing with the issue by tickets exclusively.. so I filed my ticket

LOL sorry if not everyone has 10,000 hrs to upgrade their guy. If you want to play competitive, you have to buy VC. It is what it is. Now, would I support a mass boycott to send a message? Sure why not. But so far, the 2K community is still ok buying VC. And we have to also remember -- buying VC means games like 2K can innovate and bring game-changing features like Run the Neighborhood. You see any other sports video game doing this kinda stuff? Didn't think so. I'll buy VC if it goes towards building cool stuff. But I can also recognize when a company is trying to milk it for all that it can get.
Hate the player not the game.

Congrats on having 'integrity' to grind a video game for 1000 hrs :lol: Ain't that serious. You don't get an award or medal for doing it the 'hard way' lmao. I'll tell you this. I'm not gonna go around with a 60 OVR while everyone else is in the 80s and when all of your teammates are trying to run pro am. And Im this broke but 'honorable' dude who will 'grind the right way'. This ain't Zelda bro lmao, I just wanna ball. And if someone can't afford $50, then they shouldn't be spending their time on a videogame, they should be grinding irl.

2k support said you don't have to worry about this. The badge is gonna upgrade. It just has inaccurate numbers

A random player in the gym got to the ropes the same as I did, I press X and my player just jogs back and forth. I can't get out the animation, had to close the game down...

i finally got around to try this and i cant based on my position i cant get that low regarding height, wingspan and Shoulder Width. So un less ur a point guard it wont let you. So if you get this from then tell them it wont let you.

Finally got a real response and told that my old career file was saved to the placeholder. I was given 35K VC an a locker code for my pre order items which worked. The only issue is that even after clearing the cache a few times like they suggested if it didn't show up, I have yet to see the updated save. Hoping I get a response soon.
As for the poster above, the instructions to begin with, at least that I received were to make the smallest height and wingspan possible and your archetype. Not sure why they changed it or what the deal is there. Either way, I'll try and update this if I get a response/get my save back but they're trying, it's just going to take a while for them to get to it if you had it too recently. I was three hours after digital launch so I can only imagine someone who had this happen today or late last night.

Just happened to me WTF
Gamertag: KAPPMILLI
PLATFORM: XBOX ONE
how do I file a ticker or whatever Im PISSED 😡😡😡

Games crashes a lot for me on PS4 . Myplayer is still there though .

Same but on Xbox One, I'm gonna stop now and not push my luck. Got about 9 badges already.

yeah let us know brother , i m going to make it the you did .

Just had my second file (LDD) recovered. Painfully, none of the badge progress was recovered. Existing badges were, but I had five that were REALLY close, and they're back to zero. ;(
Edit: I will say that I appreciate the 2K Support responsiveness once they got to my case. They did what they could to right the situation, and it's not their fault all of this happened.

You have to put whatever is the shortest height and shortest wingspan you can get on your position. Doesn't have to be 5'7" or whatever, just low as you can go.

This happened to me twice with the game crashing.
I didn't realize I was losing VC, but I did notice my VC was low but my player is still there though.
PS4 Pro
PSN: keshunleon

yea that's what hearing my luck I get the 2k rep that got bad info. Did that hope to get my 2 files back and lost VC.

Ok, thanks for that clarification.
I'll let my camp know!
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2k.com
log in and go to support and create a ticket. Takes maybe 5 mins.

Please just stop playing. I was in the same boat. Kept crashing but wasn't worried. I would start back up and everything was good. Never thought that would hit me because I felt deleting my Prelude file would fix that and I didn't know this was happening so much.
I was wrong. It hit me a few hours ago and I was sick after all the 12 min MyCareer games I've grinded, badges I worked for and all the cutscenes I had to sit through. Just stop playing to be safe.
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That blows, I just went back to Destiny 2 until they fix this. I only really buy 2k for MyCareer/Pro-Am so this really blows. I wish 2k would give us something to make up for this mishap.

Is this a Xbox exclusive problem? I'm a PS4 user

Apparently not. There appears to be a few people noting their PS4 version is also doing it. But everyone I've spoke to on my friends list has had some sort of crash or reset on the X1 reset.

This bug is real family! My 87 Post Scorer never made it back from the Playground Saturday night.
I wish I had that VC to spend on MyTeam now...

I stikl got myplayer but i see a lot of vc disappearing into thin air, like win 800 a game but obly get 400, also bought vc disappears without reason and without buying anything its like as if 2K servers swallow vc in a sink hole. 2K Support aint much help as they simply do not answer and choose to ignore not only the ticket but also on twitter. Its beyond annoying that we spend real life money on something for it to be disappearing on nothing

It's been 3 days and my player is still missing
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Thoses bugs are honestly a HUGE shame giving the VC greedy game we have this year, at least give us a game that works and that is not a beta version with a lot of bugs...
I'm even more disappointed that the gameplay is amazing

OS,
You guys just deleted my original post's content and linked to an article you made about the problem days later? Weird.

Hey guys please anyone give me a Spotlight,
Do i need to Go through the new character shortest height,wingspan etc in mycareer history ?or just create it

Has anyone had their player restored? I'm thinking of just starting a new character because I figure I'll get my VC back/character back eventually, but I also don't wanna risk losing another file.

Does anyone know what happens if we choose Continue from Prelude? Is it safe and/or are the MyPlayer disappearances still a problem?

I've been playing MC mode and every once in awhile it will just freeze. I wont turn it off though....I'd sit there and wait it out (4-7 mins) and then it would unfreeze. Are people turning off their games while this is happening?

By searching on Twitter I guess people are getting their player back with their overall but no badges.
Also enjoy sitting through the cutscenes again
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I might have found a method for those in need...
I contacted Microsoft Support, explained the situation, and they were aware of it, and they were able to issue me a full refund on the VC that I had bought...
This should work for everybody that has gone through the whole missing MyPlayer situation, if you bought VC through Xbox.

I wonder if 2K will then give you the ratings back? Might be a sneaky way into extra VC ;)

Unfortunately Sony does not think the same way. I was 66 OVR spent around 80k to upgrade my player and in the next game I tried to start the game crashed. When I logged back in, my player was still 66 and VCs were missing. Opened a ticket and have been waiting for 3 days. When I contacted Sony, they said I should talk with 2k
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Where is it ?

The reason people are losing their players is because the game will just crash and you have to click the app again. Sometimes it doesn't do anything to your character but this last time it did. Mines would freeze a lot too. I learned that it would start back up but in the beginning I was closing the app and starting it back up.
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Yes. They told me they'll get my player ratings back but I'll have to grind the badges and go through the story again which is the worst part about all of this imo.
The best thing 2K could do when they fix the issue is add the ability to skip cutscenes. At least that'll speed up the process significantly for those of us that had to start completely over.
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PSA
People are still losing career saves after the update. Was on the 2k sub reddit and there are lots of guys saying they've lost their save after crashing in the neighborhood...with the latest patch.

Can't wait to participate in a class action lawsuit
2k

Run the neighborhood, brehs.
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This is ridiculous to be honest. 2K should definitely give people that had to go through this ALOT of VC. Not just the amount they are talking about giving for you to get back some animations, clothes and etc.
This is a huge inconvenience to a lot of people especially me. I took a vacation to enjoy 2K and get my dude where I wanted him. So the days I did play is gone down the drain and now I am here off work and cannot even play because I have to wait for 2K to give me my attributes back and then start completely over. That's the only thing that'll make me feel somewhat better if they gave me a lot of VC for this huge f up. It's virtual currency. It's not like they have to refund us real money.
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How ridiculous it is to be afraid to play my favorite mode because I might lose my save
Hurry up 2K! Prevent this from happening

I can hear Vince McMahon's theme song playing
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Yes, im on the same page. Hating 2k right now, im so pissed off

Im too. Dont know If i wait or create another char..
There are people who still get delete even after the patch.

Honestly, you're super lame lol. You're in a thread cheering because people lost their players temporarily because you have this weird thing about grinding without paying anything like it proves you're better or something.
The people that used VC for online only will be fine anyways. It's not like they have to start from scratch; They are getting their overalls replaced and they'll be right back in Pro-Am and the Park and not playing MyCareer most likely. Just have redo badges which they can do online. It's also people that didn't buy anything that lost their players.
I am just salty because I actually enjoy MyCareer and I have to go through the story again. So me paying to be able to create my shot, wear what I want and etc wouldn't affect you or anyone else anyways because I plan on playing a whole season before I go back online. But even when I do get back to where I was in the season with all my badges, you'll most likely be at the most a 70 unless you're a pure no lifer lol. I am not laughing at you though, it just shows how 2K is pressuring you to buy VC. But if you are still playing MyCareer, I wish you the same fate for cheering people saves being deleted and if you aren't playing because of the risk, you're already suffering.

Don't risk it. Unless 2K directly says it's fixed for players who start a new MyCareer because people are definitely losing theirs after the update.
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There's no way 2K did not know this would happen. There's a very high percentage of people with this problem.

You want me to be the bad guy, but I'm not the one paying to win.
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Rumor has it that it will be your player plus 35,000 in vc. Unless you can prove you spent more.

Everyone isn't paying to win though lol. I personally am not even thinking about online. You must be losing to these high overalls or something because you seem very upset about this.

Yes. I know for a fact because 2K told me and people are getting their guys back even though it's taking days. They'll be able to give you your guy back with the correct overall but you'll have to start the story over and badge progression. They'll also give you 35,000 which I honestly think should be ALOT more. A pair of custom shoes cost 10,000 VC alone.
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I'm 50-40 playing with complete randoms against stacked 85 super squads. You can do what you want with your money, but when your money interferes with my gameplay experience, thats a problem.
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If that's your record, it's trash. I see why you're so bitter. Maybe you should just go ahead and buy VC so you can enjoy the game more. Bland 2K. Don't be that lame that get off on people players actually being erased.
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I lost a couple hundred VC out of nowhere. Only like two and change, but I don't know if it has happened more than once. I'm on PS4 if it means anything...

EDIT: deleted post, dont want to get banned for airing you out
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Like I said, I don't play online lol. But the 3 games I did play as a low overall, I went 2-0 and averaged 10 points against 85s. So I don't care what you average, your record is still trash.
If you go complain so much, buy some VC if you got it lol. You don't get any cool points or achievements for doing that almost unbearable grind. You're still a damn 60 bro. That's what you start off as. It's sad. Blame 2K. I never was into buying VC but they force you. The game been out since Friday and you're still where you started smh.
How did you air me out lol? Because you said you average more points than me when you're just assuming lol? Or that I am hiding behind my "American Express" when I am not even looking to play online? None of that is ban worthy I don't believe. Quit being dramatic. You say all that but my stats was most likely better than yours last year when I actually mainly played Park. Please don't tell me you're 20+. If so, smh.
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I spent my VC on my other players before I found my true calling as a 7'3" shot creator
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Yes it should be.. 35k of vc doesn't pay our time lost on cutscenes and grinding for badges... or our clothes, shoes etc. Sadly man, very sad

You sound poor.
Sorry to hear--fortunately there's options for those of us with varying financial situations.
Good luck!

Whoa, get a load of this guy
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Don't be mad... $50 is a lot to some people and by your words it seems like it is to you.
Strange that you have issues with other people spending their discretionary money on what they choose. Doesn't bother me at all, just an observation.

Or he can just stop going to the Playground until his MyPlayer is a decent overall. The way VC is rewarded in this game I think the smarter decision would be to throw a little paid VC on your player and go from there. Good luck to anyone who is grinding from the bottom. You're dedicated lol.

If anyone wants to pay to play then be it.
It would be funny if that rage-guy get deleted too lol
What'd be your complaint ?

You're spending your money because you can't beat me otherwise, thats my problem with it.
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Win or lose I have fun bro. Where is the fun if your capped out on Day 1? Some people just never had to work for anything in their lives I guess.
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C'mon guys, we need to keep this thread going instead of it getting closed for being off topic.

He's been at this for days, lol. People need to just ignore him if having this thread closed is such a fear.

Cant ignore the truth my guy.
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True. It's funny because I was somewhat with his thinking exactly in 2K11. People was literally cheating to get their stuff up but it was free and they didn't have to play MyCareer. I still don't respect those guys though because they was going overboard. I would've been ok if it was simply to get a 95+ rating.
Anyways, yeah, you're almost silly to not purchase any VC. The man is still a 60. That made me think how long will it really take this man and others that's just straight grinding to get to a 85 to be able to select good shoes, animations and etc? It really might take more than 2 seasons. Crazy.
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i have only seen one guy get his mycareer back has anyone else?

Your logic is what be tripping me out. This is why I be wondering if I am talking to an adult or teenager. You don't actually believe that do you?
A lot of people feel just like you, so they say f it and drop $20 so they aren't at a disadvantage like that and that's what 2K wants. It's a lot of different reasons.
In my case, I was going to grind until I've seen how slow things was moving. Animations I couldn't get, shoes I couldn't get, features like changing jerseys in MyCareer I couldn't get that would've taken 2+ seasons to get without any VC. I'm on vacation for a few days and all that stuff I really enjoy. I expected to have that in at the most 3 days. I seen the writing on the wall. Since I paid $20 for the game, why not add another $40 which allows me to do and play how I'd like on HOF?
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Unfortunately this glitch has now effected my My Player. I was an 81 SG and my save has been replaced by a 60 SF. I filed a claim, so hopefully it's resolved soon.
I dropped about $40 in real money into my character and have played the game a ton since release. I know they'll compensate me for what I've spent and earned, but it's the badge progress I'll lose that really upsets me. I'm not messing with My Career again until this is fixed.
I'm reading through this thread and you sound like a sad and weak little man. They need to get you out of here.
It isn't worth the time for most of us to play forever to make it from 60 overall to a decent player. There's no fun or joy to be gained from that. Anyway you slice it, you're going to be grinding in this mode one way or another. The money spent to expidite this process is worth the time saved. However people choose to spend their money is their business.
Whatever your beef is with people in this thread is, you need to tell your story walking. Your comments aren't helpful whatsoever and they're straight garbage. Go spend 100 hours making your guy the "right way" and get out of our faces with this nonsense you continue to post.
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I second this.
I haven't even gotten a response back after the first 2k support message they send asking you to send in the stuff like your position last time played and etc.
The easy blanket fix seems to be just give ppl 200,000 VC and tell us to start over
I'd be cool with that
But I guess getting people's overalls and actual characters back is what's taking all this time
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Exactly what I said. I've been waiting for my player since 9am Friday morning and I still don't have my player. And I'm on twitter seeing people that crashed a day ago get theirs fixed before me. I'm so pissed
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Well, odds are the people on twitter are the super park people who whine and complain to devs to no end. hence why they are probably getting theirs back first.

It's most likely also that 99% of these cases that the support people actually respond to are with people who don't get them what they ask for in a timely manner.
2k posted the article of what info to put in the first message and I'd bet 100$ that 99% of people didn't and now the support team has to walk them through all of it
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I hope you people realize that you weren't suppose to reply to the email, you were suppose to log on to 2k, go to my activities and reply.
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Luckily 2k been screwing with me for years so I already knew that.
I replied to the email and went into the actual 2k support site and copied the message there too
If they don't hmu after that then I know it's gonna take a while
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Yeah, it took me a while to realize, and I can guarantee half those tickets are still waiting for a reply from the user
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The email they sent literally said I can reply to the email to comment. Maybe that's miscommunication? I'm going to check the site now that you say this.
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Let me know
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