After the server maintenance window earlier this morning users were reporting their Madden NFL 23 online franchises were not working. The team announced they are aware of the issue and have been investigating since early this afternoon.
For the most part users are seeing the following error when trying to load their online franchise.
Our servers cannot process your request at this time. Please try again later. We apologize for any inconvenience. You have been returned to the Main Menu.
We’ll update this article when the team provides additional details.
UPDATE #5: (12-31)Â The dev team announced some more bad news today for Franchise players that attempted to login from 2:45 PM ET on December 28 through 12:45 AM ET on December 29. The team tweeted at noon on December 28 that users can play without issue after the early maintenance window that morning. A follow up tweet didn’t arrive until the next day at 10:30 AM. That’s a lot of affected users.
On Wednesday 12/28 around 2:45 pm EST, Players trying to access the Franchise server were given an error that leagues were unavailable. The issue persisted until 12:45 am EST on Thursday 12/29. Unfortunately, if you logged into Franchise leagues during this time, your data was affected due to a data storage issue that resulted in Franchise files being corrupted.
Note: Players and leagues who did not log in during that window, your leagues were not impacted and are currently safe to log into and play.Â
First off, we are sorry that this happened. We know how important your franchises are to you and we are actively working on a fix to restore some files via a backup as soon as possible. However, not all affected leagues can be restored. The team is currently projecting around 40% of leagues to be recovered. We will communicate an updated timeline next week around the potential restoration of save files from a backup.
This affects online Franchise, CFM leagues and FOTF saves. EA is encouraging users to create a new Franchise… Obviously this doesn’t sit well with the Madden community after plenty of issues since launch.
UPDATE #4: (12-29)Â After another maintenance update seemed to have fixed the connection issues with online Franchise leagues yesterday, it was just temporary. After numerous complaints the team is again looking into the issue and will provide an update when they can.
UPDATE #3: (12-15) Server maintenance has been completed and users should be able to continue their online Franchises. It would be great to have a “Live” button on the main page of Madden or on their website to show whether or not servers are online. Many users aren’t looking on social media for the only way to find out.
UPDATE #2: (12-14)Â The Madden team is scheduling server maintenance tomorrow, December 15 to hopefully resolve the online Franchise Mode issues. Maintenance begins at 6:00 AM ET.
UPDATE: It’s going to take another server maintenance window to get it fixed. The team is working on getting a date and time together.
Update
We've narrowed down the issue impacting some Cloud Franchise leagues being unavailable.
In order to address the issue, it will require server maintenance.
We're currently working on the timing of the server maintenance with our teams and will thread an update below.
— MaddenNFLDirect (@MaddenNFLDirect) December 14, 2022
