Many users have voiced their concerns over the inability to sign into the Madden NFL 21 servers, since the most recent patch was released yesterday on Xbox One, PlayStation 4 and PC.
EA acknowledged the issue yesterday and released a workaround today, as the team looks to submit an emergency patch to resolve the issue completely.
Follow the workaround directions below for your specific gaming system to resolve the issue. Once a new patch has been released, we will provide an update.
Xbox One
- Close the Madden NFL 21 application from the Xbox One Dashboard
- Select Options > Manage Game and Addons for Madden
- Navigate to “Saved Data”
- Navigate to “Reserved space”
- File should be roughly 4GB
- Select options for that file
- Select clear reserved space
- Confirm the action by selecting CLEAR RESERVED SPACE
- Restart your Xbox One
- Launch Madden NFL 21
PS4
- Close the Madden NFL 21 application
- Select Options on Madden NFL 21
- Navigate to “Delete”
- Confirm deletion
- Insert your Madden NFL 21 disc, and launch OR Reinstall the game from the Playstation Store if purchased digitally
- Install Madden NFL 21
- Once fully updated, launch Madden NFL 21
PC
- Close the Madden NFL 21 application
- Wait for it to close completely
- Navigate to this file directory
- C:\ProgramData\Frostbite\Madden NFL 21\LCU
- Delete the LCU folder
- Right click the folder and select Delete
- Restart your system
- Launch Madden NFL 21
Point of Clarification: We understand that players may have done this workaround before and they are still running into this issue. One thing to note is that a backend change went into effect this morning. If players use the workaround now, the problem should not recur.
— MaddenNFLDirect (@MaddenNFLDirect) November 6, 2020
