All unlocks, relocked... :(

rareexample · 09-20-2009, 11:44 AM

Anyone have this happen? I got boosters and whatever purchased and unlocked. Using kane stuff and spider helmet.

All of a sudden today, all the equipment is re-locked and can't change my boosters, crashes PS3...

Had the Golden OFf Def pack and it's re-locked as well so I can't change anything on my dude.

Incredibly annoying, anyone with a fix?

Ox · 09-20-2009, 11:46 AM

Holy crap. Contact EA. That sucks.

rareexample · 09-20-2009, 12:20 PM

Quote:

Originally Posted by Ox

Holy crap. Contact EA. That sucks.

Yes suck indeed.

Talked to an EA rep, being escalated:

Here's how our conversation went

Henry: Hi, my name is Henry. How may I help you?
: Hi Henry
Henry: Hello.
: I purchased a good $ worth of equipment in NHL10
: All of a sudden the items I purchased are locked within the game

Henry: Please try deleting these game files and try the connection again. To do this:
1.Press the PS button on the controller to enter the PLAYSTATION 3 XBM (XrossMediaBar).
2.Select the Game tab.
3.Select the Save Data Utility and press the X button.
4.Select NHL 10

: which game files?
: all of them?

Henry: yes.
Henry: But please create a back up of game
Henry: I mean the save file in some pen drive

: Umm... Will I loose all of my progress?

Henry: Yes.

: Oh nice
: So 40 X games to unlock the pro card will be lost?

Henry: Yes. That's why I am saying to create a back up

: hours of wasted gameplay doesn't seem ideal
: If I'm not mistaken you can't backup your cards

Henry: You can restore that game anytime when you want.
Henry: Just by pasting the back up folder again

: Will that fix the unlock bug?
: Or will pasting my backup folder, re-apply the issue I'm currently experiencing

Henry: What I am suggesting is delete the save games. That will resolve your bug. If not then that means your saved games has not been corrupted. So you could restore that again.
Henry: If your unlock bug resolves with the deletion of the save games then you have to start over again.

: Wow
: So i'm not clear on one thing

Henry: I can understand your frustration about loosing all the precious gameplay. But we may not do anything if the save game data gets corrupted. (

)

: Can I backup my Online team play, be a pro card.. It's not a save game, but an unlock.
: When you play a certain amount of games online, you unlock your card. This card unlocks points that you can apply to your player

Henry: okay.
Henry: please give me few minutes.

: So if you have 9000 +customers who will experience this problem and you tell them all to delete their files and play another 100+ games to get their Legend cards back... There's going to be a little uproar

Henry: You do not have to create a back up of those cards. As they have been already saved on our Servers.

: Ok so that info's linked online to my email/ea account?

Henry: yes.

: That info, being my BAP Cards
: ok, that's a relief
: So delete all the NHL10 data, then re-download all the PS3 store items I purchased?

Henry: I think your issue is a bit confusing. So the best thing for me is to escalate your issue to my senior team.
Henry: I am escalating your issue to my seniors. You will receive an email as soon as this chat session will end.

: Yes, the game data is definitely a cluster of confusion
: Your senior is coming to this chat room or emailing me?

Henry: okay. Is there anything else I can help you with?
Henry: Email you.

: Well, thanks for trying, it is appreciated

Henry: They will update the same email you receive after this chat. When they have the resolution.
Henry: My Pleasure.

rareexample · 09-20-2009, 12:59 PM

WARNING : Do not delete your files, even if you back them up.

Once you delete them, ALL of your unlocks are locked and nothing you've purchased are available. Your real unlocks are there, but nothing purchased.

Even if you go to the Playstation store and re-download each one by one. Does not work.

Needless to say, this sucks.

Jack_Of_Hearts17 · 09-20-2009, 03:11 PM

i would just try restarting your system... A few of the times i've gotten on i've noticed that my kane package is locked but my guy still has it on him. After I turn my system off and on its unlocked again? idk the severs blow hardcore so i wouldnt delete ANYTHING (just blame it on EA, thats what I do

)

rareexample · 09-21-2009, 07:23 AM

Rebooting obviously, the first thing I tried.

Unfortunately blaming EA does not bring my unlocks back.

Just to be clear, all my unlocks are locked, meaning no matter what I do, I can not unlock or use anything. No equipment, no boosters, no booster packs, my player only has Pro card upgradable points which is less then ideal.

Slight bug.

SSIMFF · 09-21-2009, 07:53 AM

This happened to one of my team mates

Jack_Of_Hearts17 · 09-21-2009, 08:11 AM

Unfortunetly idk a way to get your points back but i do know that you can redownload the boosts you bought. 2 of the guys on my team are brothers and they each downloaded eachothers so that shouldnt be a problem if it makes you fell any better

rareexample · 09-21-2009, 08:39 AM

SSMIFF , did he manage to fix it somehow?

I've tried everything with no luck and I used to trouble shoot software as a living but this one's mind boggling and seems to be tied to my account on their end.

Here's what I've tried

http://forum.ea.com/eaforum/posts/li...7.page#2960070

pl4tinum · 09-21-2009, 11:03 AM

Damn, if this happened to me I'd be out 35 bucks, lol

rareexample · 09-21-2009, 11:29 AM

Quote:

Originally Posted by pl4tinum

Damn, if this happened to me I'd be out 35 bucks, lol

Ya, I'm currently out $40, they've locked the thread and Sony denied giving me a refund so I can't start a new PSNID and start from scratch without buying all the new stuff over again.

Super happy, saw my leg off happy.

Waiting on 3rd tier support to see what they say...

AngryMikeGrrr · 09-21-2009, 11:52 AM

Your problem is with EA, not Sony. Sony's job is just to deliver the DLC to your box. EA's job is to make it work. Sony won't refund your money because the DLC worked. Now it doesn't. I'd hassle EA.

trueblue68 · 09-21-2009, 12:09 PM

this happened to me last night. everything i bought was locked..then one of my teammates told me to try restarting my ps3..did that and now everything is unlocked again.

rareexample · 09-21-2009, 01:59 PM

Quote:

Originally Posted by trueblue68

this happened to me last night. everything i bought was locked..then one of my teammates told me to try restarting my ps3..did that and now everything is unlocked again.

Your specific problem has also happened to me, and rebooting did fix that problem a few days ago. That was only the beginning. This is something different, my stuff is corrupted on their servers not allowing my specific account to purchase new, or already purchased items and apply them.

rareexample · 09-22-2009, 10:40 AM

Good news everyone, cause I know you're all concerned about my well being...

I've found a fix and pray this doesn't every happen to anyone.

But in the event that it does, here's what you gotta do.

Backup all your game saves for that profile. Backup your whole ps3 for ****s and giggles.

Make sure you know your psnid email and password...

Now triangle your account name in PS3 and delete it. This will delete everything in that account. Boooo...

Now re-add your account and configure all your shiz and re-add your psnid pass...

Re-download all your boosters from PSN store

Launch NHL

Booom.

I'm guessing local data that is hidden on your ps3 which doesn't involve the accessible game save data or game data got corrupted during one of the many NHl10 freeze moments.

I'm now rocking the vet card and full slots, wow, what a difference from no boosts to full boosts... ready to rock!

Cheers.